To whomever it may concern (although it sure doesn’t seem that United Airlines is concerned),
I cannot even describe to you the feelings of raw sadness, shock, and infuriation that I feel after reading the story and watching the video from the United Airlines flight where an autistic child and her family were kicked off of a plane over a small incident that could have been easily avoided with some understanding and tact. April was autism awareness month, for crying out loud. After reading this shameful article and watching the news clips, I sure don’t feel like the people at United are very aware.
Do you realize the stigma you put on our community when you make discriminatory choices like this? Do you realize you are just adding to a plate that is already full? I understand you are most likely uneducated where autism is concerned, but considering the autism rates are 1 in 68 children, don’t you think you should start to learn about the needs of your passengers? I can guarantee you have employees with autistic family members.
As an active autism advocate, I will most definitely be encouraging people in the autism community to fly with other airlines in the future. I really hope you reconsider your decision to refrain from issuing an apology to this poor family. It’s not only sad for them but also a huge insult and a slap in the face to the other countless autism/special needs families who count on you.
We deserve better.
To those who would like to call United their number is (800) 864-8331 Here is their feedback form on their website.